Frequently Asked Questions

For any additional questions or comments not answered by our FAQ list below,
Please visit Contact us

 

ORDERS AND PAYMENT

Q. I have placed my order, how can I check the status?
A. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can also set up an account with Kiera to easily track all of your orders: create an account.
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Q. How can I pay for my order?
A. We currently accept all major credit cards through Shop Pay, PayPal, and Google Pay.
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Q. Why is my order not going through?
A. Verify that your billing information matches your billing address. Also, check that your three or four-digit verification code matches the code found on your card. If your order is declined, some instances will cause a pending transaction on your bank or credit card statement, which will automatically void within 3-5 business days.
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Q. Can J'admire customize my item?
A. Customizing is not available for any items at this time
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Q. Can I receive a promotional price on an item I already purchased before the promotion began?
A. We will honor the sale price of an item for purchases made within 5 days of the start of the sale.
 

SHIPPING 

Q. What are your shipping options?
A. We offer free standard shipping on all orders of $50 or more within the U.S. and Puerto Rico. Packages will be shipped via USPS Priority Mail. We also offer USPS 2nd Day Air expedited services within the continental USA. For Canada and other available international locations, we offer both USPS and FedEx International Shipping options. Shipping charges for your order will be calculated and options will be displayed at checkout.
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Q. To receive my order shipped via Next Day Air, when must I submit my order by?
A. All orders that select USPS 2nd Day Air expedited services and are submitted through KIERAJEWELRY.com successfully before 11 AM Eastern Time on a business day (excluding any holidays) will be shipped the same day. Otherwise please allow 1-2 business days for your order to arrive.  
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RETURNS 

Q. What is your return policy?
A. To view our current return policy please click the link below:
 

JEWELRY CARE 

Q. Will sterling silver tarnish?
A. Chemically, pure silver is not very reactive—it does not react with oxygen or water at ordinary temperatures, meaning it does not tarnish easily. Our rhodium, gold, or platinum plating on jewelry provides maximum durability and helps prevent the sterling metal from interacting with the elements that cause oxidation.
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Q. How do I clean my jewelry?
A. It is recommended to use warm, soapy water and a soft cosmetic brush. It is highly recommended for plated jewelry to not use dips, cleaners, or polishing cloths, as this can wear down or remove the surface plating of your piece. Fashion Jewelry items may be sensitive to water exposure, please ensure to use a damp cloth and thoroughly towel dry.
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Q. When should I refrain from wearing my jewelry?
A. Remove any fashion or sterling silver cubic zirconia jewelry when doing any rigorous activity such as housework, working out, swimming, showering, to ensure the longest possible luster and shine of your jewelry.
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Q. How should I store my jewelry?
A. Store cubic zirconia jewelry in a fabric-lined box for protection and keep jewelry separated to prevent scratching and other damage.
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Q. How do I care for my Kiera Jewelry?
A. Here is how to care for your jewelry:
STEP 1: Store your jewelry in a fabric-lined pouch and/or box for protection. Keep jewelry separated to prevent scratching and other damages.

STEP 2: Avoid wearing jewelry while doing vigorous activities such as showering, swimming, washing dishes, engaging in sports, or working out.

STEP 3: Chemicals in household products, hairspray, lotion, and perfume can be damaging to the jewelry.

STEP 4: To fully remove tarnish and stains on your jewelry, J'admire recommends using the Kiera Cleaning Pen together with Kiera Polishing Cloth. Be sure to follow the instructions carefully and always use gloves when working with silver polish.